Find quick answers about consultations, skincare services, hair removal, brows/lashes, and aftercare. If you’re unsure what’s best for your goals, we’re happy to help you choose the right treatment.
We provide professional esthetics and skincare services, which may include customized facials, acne and anti-aging treatments, advanced skin treatments (such as peels and microneedling), hair removal options (such as waxing and/or laser), and brow & lash services.
Service availability can vary—please contact us if you want to confirm a specific treatment.
We are located inside Metropolis at Metrotown, at 4923 Kingsway, Burnaby, BC V5H 2E5. If you need directions inside the mall, call us and we’ll guide you.
For many services, a brief consultation is recommended to understand your goals, skin type, sensitivities, and any contraindications. For advanced treatments, we may require a consultation first.
Arrive with clean skin when possible and bring a list of skincare products or medications you use. Avoid strong exfoliants (like retinoids or acids) for a few days before advanced treatments, unless your provider advises otherwise.
We recommend providing notice if you need to cancel or reschedule so we can offer the time to another client. Late arrivals may shorten treatment time to respect the next appointment. Please contact us for the most current policy.
The best facial depends on your skin type and goals (hydration, glow, acne support, calming sensitivity, texture improvement, etc.). We typically recommend a customized facial if you’re unsure, then adjust your plan over time based on how your skin responds.
Yes—many clients book acne-focused treatments to support clearer skin. We may include gentle exfoliation, deep cleansing, calming products, and home-care guidance. Consistency and a tailored plan are key.
We offer treatments designed to improve the appearance of fine lines, texture, and overall radiance. Depending on your needs, we may recommend advanced options such as peels or microneedling, plus supportive skincare and a consistent routine.
Chemical peels use professional exfoliating solutions to refresh the skin and improve the appearance of tone and texture. Downtime varies: light peels may have minimal flaking, while stronger peels can involve more visible peeling. We’ll recommend the safest option based on your skin and schedule.
Microneedling is an advanced treatment that supports smoother-looking texture and a refreshed appearance. Most clients see the best results with a series of sessions spaced several weeks apart, but the number depends on goals (texture, acne marks, overall renewal) and skin sensitivity.
In many cases, yes. We can recommend gentler services and calming products. Please mention any sensitivities, allergies, or flare-ups when booking so we can plan appropriately.
Many esthetics clients book waxing for areas such as brows, upper lip, chin, arms, legs, underarms, and bikini. Availability may vary—contact us to confirm the area you want.
If laser hair removal is available at our clinic, it is typically recommended as a series of sessions to reduce hair growth over time. Results vary by hair color, skin type, hormones, and treatment area. Many clients see long-lasting reduction, with occasional maintenance sessions.
For waxing, let hair grow to the recommended length. For laser (if applicable), follow your provider’s instructions, which may include shaving before treatment and avoiding sun exposure and tanning products.
Many clients book brow shaping, cleanup, tinting, and related brow enhancements depending on availability. If you have a preferred look, bring reference photos so we can match your style.
Lash lifts and tints are popular options for a more defined look with minimal daily maintenance. Availability can vary—contact us to confirm which lash services are currently offered.
Some services and ingredients may not be recommended during pregnancy or breastfeeding. Please let us know in advance so we can suggest pregnancy-friendly options and adjust your plan.
After treatments like peels or microneedling, you may need to avoid strong active products (retinoids/acids), heavy sweating/saunas, and sun exposure for a short period. We’ll provide personalized aftercare instructions.
Some services provide an immediate refreshed look, while others build results over multiple sessions. Skin improvements depend on your concerns, consistency, lifestyle, and home-care routine.
We may recommend professional products to support your results between visits. If you have allergies or sensitivities, let us know so we can suggest suitable options.
You can book by calling (604) 230-7429 or using our online booking link if available. If you’re not sure what to book, choose a consultation and we’ll guide you.
Note: This FAQ is general information and does not replace professional medical advice. Eligibility for specific treatments depends on your skin, health history, and consultation results.